Privacy Policy
Last Updated: 10 September 2024
The Website ("https://meluna.co.id") is operated by PT. Meluna Media Kreativitas Indonesia, a company registered in South Jakarta, Indonesia (hereinafter referred to as "Meluna"). Those who access the website managed by Meluna as Individuals/Legal Entities (hereinafter referred to as "User"). This Policy shall apply on the effective date according to the time used by the User to access the website managed by Meluna.
Meluna and the User are each a "Part" of this Policy and are jointly referred to as the "Parties" agreeing to this Policy (hereinafter referred to as "Privacy Policy").
CONSIDERING, that the Privacy Policy applies only to websites managed by Meluna; and
CONSIDERING, that Meluna may provide links to third party websites; and
CONSIDERING, that Meluna is not responsible for the Privacy Policies or practices of third party sites; and
THEREFORE, Users should inquire directly to the relevant parties regarding their Privacy Policies.
THEREFORE, the Parties agree to this Privacy Policy, which shall be governed by the following provisions:
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What Information Does Meluna Collect?
The information Meluna collects from consumers and customers allows Meluna to personalize and improve the consumer experience and allows Meluna consumers and customers to create accounts on the website. In connection with the website, Meluna requests and displays certain Information to consumers and other website visitors, which allows consumers to identify artists and items on the website.
Meluna collects data in two capacities: information provided to Meluna and information collected automatically:
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Information Users Provide to Meluna
Meluna will receive and store the information that Users enter on the Meluna website. This may include full name, email address, phone number, and any information entered into Meluna contact form.
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Information Meluna Collects Automatically
Meluna may automatically collect information when you visit the site, information collected may include IP address, Browser information such as type and version, Browser plugin information, Operating System, Pages viewed, Site Interaction information such as clicks and scrolling, Site Errors, Geographic information such as time zone and country of origin.
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How Will Meluna Use User Data?
Meluna may store and use the information collected for the following purposes:
- Meluna may use User information for the purpose of communicating with the User regarding the requested service.
- Meluna may use User information for general support purposes such as responding to issues with Meluna services and general support tickets.
- Meluna may use User information to help improve the performance of the site through analysis of visitor usage trends.
- Meluna may use User information to identify the Users location using geolocation information to limit or modify content or services on the website based on availability or legal requirements.
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How Does Meluna Store User Data?
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Meluna Responsibilities
At Meluna, Meluna is committed to protecting the Users personal information, and Meluna has appropriate security procedures and features in place to keep it secure and prevent unauthorized access.
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User Responsibilities
The Users Meluna account information is protected by a password for the Users privacy and security. The User needs to protect unauthorized access to the Users account and information by selecting and protecting the Users password appropriately and restricting access to the Users computer and browser by logging out after the User has finished accessing the Users account. Users are prohibited from sharing their exclusive login information and if they share their password or User information with others, remember that they are responsible for all actions taken in the name of their account. If they lose control of their password, they may lose substantial control over their information and may be subject to legally binding actions taken on their behalf. Therefore, if their password has been compromised for any reason, they must immediately notify Meluna and change their password.
Unfortunately, the transmission of information over the internet is not completely secure. While Meluna does its best to protect their information, Meluna cannot guarantee its security and when providing their information to Meluna, they do so at their own risk.
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Storing Data Stored in Meluna
Meluna will never sell their personal data to third parties without their full consent. Meluna agrees that they will not disclose, leak, reveal, report or use, for any purpose, except as authorized by the Client or as required by law.
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How Meluna Shares User Information
Meluna may share information for the following purposes:
- Legally Required, Meluna may disclose any information if Meluna is legally required to do so by law.
- Affiliates, in accordance with this privacy policy, Meluna may share User information collected with Meluna affiliates.
- Service Providers, Meluna may share information with service providers who will use the information to perform services on Meluna behalf such as, hosting providers, payment processors, asset managers, digital rights managers, customer service and support.
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Cookies and How Meluna Uses Them
Cookies can be used for various purposes. First of all, they ensure that the User can use the basic functionality of the website: they remember the Users choices and the choices the User makes to improve the Users experience on the Meluna website. Cookies help make the shopping cart and payment process possible and assist in matters of security and regulatory compliance. Meluna calls them “functional cookies”.
Cookies can also be used to enable Meluna to further develop and improve the functionality of the Meluna website by tracking usage. In some cases, cookies increase the processing speed of the Users request, allowing Meluna to remember the site preferences that the User has selected. The User can choose not to consent to the use of these “analytical cookies” by Meluna.
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Right to Access, Correct, Delete, Restrict, Transfer and Object to the Processing of User Information
The User as a user is entitled to the following rights regarding the Users personal data stored by Meluna:
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Right to access
The User has the right to request a copy of all personal data stored or processed by Meluna.
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Right to rectification
The User has the right to request Meluna to change incorrect or incomplete personal data.
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Right to erasure
The User has the right to request Meluna to delete all personal data stored.
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Right to restrict processing
The User has the right to request Meluna to restrict the processing of the Users personal data in certain circumstances.
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Right to object to processing
The User has the right to stop all storage and processing of personal data by Meluna.
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Right to data portability
The User has the right to request to receive the personal data that the User has provided to Meluna or to request Meluna to transfer the Users personal data directly to a specific Data Controller.
The User may have certain rights regarding the Users information collected and processed. To exercise these rights, please submit a request to support@meluna.co.id. Meluna may request additional information, if reasonable, to confirm the Users identity before taking further action. Please note that some of Meluna specific services and features require certain information and the deletion, restriction, or refusal to process the Users information may prevent Meluna from providing these specific services or features to the User.
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Changes to Meluna Privacy Policy
Meluna reviews the Privacy Policy periodically and places any updates on this webpage without prior notice to Users. This Privacy Policy was last updated on September 10, 2024.
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How to Contact Meluna
If Users have any questions about Meluna Privacy Policy, the data Meluna holds about Users, or Users wish to exercise any of Users data protection rights, please do not hesitate to contact Meluna:
Send an email to Meluna at: support@meluna.co.id