Privacy Policy

The Website (“https://meluna.co.id”, “https://*.meluna.co.id”) is operated by PT. Meluna Media Kreativitas Indonesia, a company registered in South Jakarta, Indonesia (hereinafter referred to as “Meluna”). Those who access the website managed by Meluna as Individuals / Legal Entities (hereinafter referred to as “Users”). This Policy shall take effect on the effective date in accordance with the time used by the User to access the website managed by Meluna.

Meluna and the User are each a “Part” of this Policy and are jointly referred to as the “Parties” who agree to this Policy (hereinafter referred to as the “Privacy Policy”).

WHEREAS, the Privacy Policy only applies to websites managed by Meluna; and

WHEREAS, Meluna may provide links to third-party websites; and

WHEREAS, Meluna is not responsible for the Privacy Policy or practices of third-party sites; and

THEREFORE, Users should inquire directly with the relevant parties regarding their Privacy Policy.

FURTHERMORE, the Parties agree to this Privacy Policy, which shall be governed by the following provisions:

1. What Information Does Meluna Collect?

The information that Meluna collects from consumers and customers allows Meluna to personalize and improve the consumer experience and enables Meluna's consumers and customers to create accounts on the website. In connection with the website, Meluna requests and displays certain Information to consumers and other website visitors, which allows consumers to identify artists and goods on the website.

Meluna collects data in two capacities: information provided to Meluna and information collected automatically:

a. Information that Users Provide to Meluna

Meluna will receive and store information that Users enter on the Meluna website. This may include full name, email address, phone number, and any information entered into Meluna's contact forms.

b. Information that Meluna Collects Automatically

Meluna may automatically collect information when visiting the site, the information collected may include IP address, Browser information such as type and version, Browser plugin information, Operating System, Pages viewed, Site Interaction information such as clicks and scrolling, Site Errors, Geographic information such as time zone and country of origin of the visit.

2. How Will Meluna Use User Data?

Meluna may store and use the information collected for the following purposes:

• Meluna may use User information for the purpose of communicating with Users regarding requested services.
• Meluna may use User information for general support purposes such as responding to issues with Meluna's services and general support tickets.
• Meluna may use User information to help improve site performance through analysis of visitor usage trends.
• Meluna may use User information to identify User location using geolocation information to restrict or change content or services on the website based on availability or legal requirements.

3. How Does Meluna Store User Data?

a. Meluna's Responsibility

At Meluna, Meluna is committed to protecting Users' personal information, and Meluna has appropriate security procedures and features to keep it safe and prevent unauthorized access.

b. User's Responsibility

Users' Meluna account information is protected by a password for Users' privacy and security. Users need to protect unauthorized access to Users' account and information by choosing and protecting Users' password appropriately and limiting access to Users' computer and browser by logging out after Users have finished accessing Users' account. Users are prohibited from sharing Users' exclusive login information and if Users share Users' password or information with others, remember that Users are responsible for all actions taken on behalf of Users' account. If Users lose control of Users' password, Users may lose substantial control over Users' information and may be subject to legally binding actions taken on Users' behalf. Therefore, if Users' password has been compromised for any reason, Users should immediately notify Meluna and change Users' password.

Unfortunately, the transmission of information over the internet is not completely secure. Although Meluna does its best to protect Users' information, Meluna cannot guarantee its security and when providing Users' information to Meluna, Users do so at Users' own risk.

4. Storing Data Stored in Meluna

Meluna will never sell Users' personal data to third parties without Users' full consent. Meluna agrees that they will not disclose, leak, reveal, report or use, for any purpose, except as permitted by the Client or as required by law.

5. How Meluna Shares User Information

Meluna may share information for the following purposes:

• Legally Required, Meluna may disclose any information if Meluna is legally required to do so by law.
• Affiliates, in accordance with this privacy policy, Meluna may share User information collected with Meluna's affiliates.
• Service Providers, Meluna may share information with service providers who will use the information to perform services on behalf of Meluna such as, hosting providers, payment processors, asset managers, digital rights managers, customer service and support.

6. Cookies and How Meluna Uses Them

Cookies can be used for various purposes. First of all, these cookies ensure that Users can use the basic functionality of the website: cookies remember Users' choices and selections that Users make to improve Users' experience on the Meluna website. Cookies help make shopping carts and payment processes possible and assist with security and regulatory compliance issues. Meluna calls these “functional cookies”.

Cookies can also be used to allow Meluna to further develop and improve the functionality of the Meluna website by tracking usage. In some cases, cookies improve the speed of processing Users' requests, which allows Meluna to remember site preferences that Users have selected. Users can make a choice not to consent to Meluna's use of these “analytical cookies”.

7. Rights to Access, Correct, Delete, Restrict, Transfer, and Object to Processing of User Information

Users as users are entitled to the following rights regarding Users' personal data stored by Meluna:

a. Right to access

Users have the right to request a copy of all personal data stored or processed by Meluna.

b. Right to rectification

Users have the right to request Meluna to change incorrect or incomplete personal data.

c. Right to erasure

Users have the right to request Meluna to delete all stored personal data.

d. Right to restrict processing

Users have the right to request Meluna to restrict the processing of Users' personal data in certain circumstances.

e. Right to object to processing

Users have the right to stop all storage and processing of personal data by Meluna.

f. Right to data portability

Users have the right to request to receive personal data that Users have provided to Meluna or request Meluna to transfer Users' personal data directly to a specific Data Controller.

Users may have certain rights regarding Users' information that is collected and processed. To exercise these rights, please submit a request to [email protected]. Meluna may request additional information, if reasonable, to confirm Users' identity before taking further action. Please note that some of Meluna's specific services and features require certain information and the deletion, restriction, or objection to the processing of Users' information may prevent Meluna from providing these specific services or features to Users.

8. Changes to Meluna's Privacy Policy

Meluna reviews the Privacy Policy periodically and places any updates on this web page without prior notice to Users. This Privacy Policy was last updated on September 10, 2024.

9. How to Contact Meluna

If Users have questions about Meluna's Privacy Policy, the data that Meluna stores about Users, or Users wish to exercise any of Users' data protection rights, please do not hesitate to contact Meluna:

Send an email to Meluna at: [email protected]